Question 1

Where is Goshen WebStudio based?

Accepted Answer

We're based in Cape Town, South Africa, and serve clients across South Africa and internationally — fully remote with WhatsApp, email and video-call support.

Question 2

How do I start a project with you?

Accepted Answer

Send us a WhatsApp message or fill in the contact form. We'll arrange a quick discovery call, send a written quote within 24 hours, and start as soon as your deposit reflects.

Question 3

What payment methods do you accept?

Accepted Answer

We accept EFT, instant payments and card payments in South African Rand (ZAR). A 50% deposit is required to begin work, with the balance due on delivery.

Question 4

Do you work with clients outside South Africa?

Accepted Answer

Yes. We work with clients globally and can invoice in USD or EUR on request. All communication and meetings happen online.

Question 5

How long does a typical project take?

Accepted Answer

Logos: 3–5 working days. Websites: 2–6 weeks depending on package. SEO and social media management are ongoing monthly retainers.

Question 6

How much does a professional website cost in South Africa?

Accepted Answer

Our website packages start at R10,000 for a 5-page Starter site, R20,000 for the Growth package, and R50,000 for the full Enterprise build with e-commerce and advanced features.

Question 7

Will my website be mobile-friendly?

Accepted Answer

Absolutely. Every site we build is fully responsive across desktop, tablet and mobile, and is tested on real devices before launch.

Question 8

Do I own my website after it's built?

Accepted Answer

Yes — you own 100% of your website, content and design files. We hand over full admin access on launch day.

Question 9

Can you redesign my existing website?

Accepted Answer

Yes. We do full redesigns and migrations, including moving from WordPress, Wix or Shopify onto a modern, faster platform.

Question 10

Do you offer hosting and domain registration?

Accepted Answer

Yes — through our sister brand GoshenHost we offer South African domain registration, hosting and email at competitive rates.

Question 11

How much does a 3D logo design cost?

Accepted Answer

Our 3D logo packages start at R500 for the Basic package, R1,000 for Professional (with slogan and favicon), and R2,000 for the Premium package with multiple layouts.

Question 12

What file formats will I receive?

Accepted Answer

You'll receive your logo in JPEG, PNG, PDF and SVG — perfect for web, print, social media and embroidery.

Question 13

Do I own the copyright to my logo?

Accepted Answer

Yes — full copyright and source files are transferred to you on final payment. The logo is 100% yours, forever.

Question 14

How many revisions are included?

Accepted Answer

Each package includes free revisions until you're 100% happy with the concept direction. We refine until the result is right.

Question 15

Can you design business cards, letterheads and flyers too?

Accepted Answer

Yes — see our Graphic Designs page for full brand identity packages including business cards, letterheads, email signatures, invoices and company profiles.

Question 16

How long does SEO take to show results in South Africa?

Accepted Answer

Most clients see early movement in 2–3 months and meaningful ranking improvements in 4–6 months. SEO is a long-term investment, not a one-off fix.

Question 17

Can you guarantee a #1 ranking on Google?

Accepted Answer

No reputable SEO agency can guarantee a #1 ranking — Google's algorithm changes constantly. What we guarantee is best-practice white-hat SEO that compounds over time.

Question 18

Do you offer local SEO for Cape Town and Johannesburg businesses?

Accepted Answer

Yes — our Local Rankings package focuses on Google Business Profile optimisation and Maps rankings, ideal for businesses serving a specific city or suburb.

Question 19

What's included in your monthly SEO packages?

Accepted Answer

Keyword research, on-page optimisation, technical fixes, content strategy, monthly reporting, and Google Business Profile management depending on your package.

Question 20

Which platforms do you manage?

Accepted Answer

Facebook, Instagram, LinkedIn, X (Twitter) and TikTok. We recommend the best platforms based on where your customers actually spend time.

Question 21

Do you create the content or do I supply it?

Accepted Answer

We create everything — graphics, captions, hashtags and content calendar. You only need to share product photos or any specific announcements.

Question 22

Can you run paid ads on Facebook and Instagram?

Accepted Answer

Yes — paid ad management is included in our Enterprise package, with audience targeting, creative design and weekly performance reports.

Question 23

How much does social media management cost?

Accepted Answer

Our packages start at R2,500/month for Starter, R3,500/month for Grow, and R5,500/month for the Enterprise package with paid advertising.

Question 24

Can I use my existing domain?

Accepted Answer

Yes — we'll point your existing .co.za, .com or any other domain to your new site. We handle all DNS configuration.

Question 25

Do you offer email hosting?

Accepted Answer

Yes, branded email accounts (you@yourbusiness.co.za) are available through GoshenHost from R30/month per mailbox.

Question 26

What's your refund policy?

Accepted Answer

Deposits are non-refundable once design work has begun. If you cancel before work starts, you receive a full refund.

Question 27

Do you offer payment plans?

Accepted Answer

Yes — for Growth and Enterprise website packages we offer split payments over 2–3 months on request.

Frequently Asked Questions

General / Getting Started

Order A Website

Logo & Graphic Design

SEO

Social Media Management

Domains, Hosting & Payments

Still have questions?